Privacy policy

Last updated: October 21, 2026

SteelStash ("we", "us", "our") operates steelstash.store (the "Site"). This Privacy Policy explains how we collect, use, and share your personal information when you visit the Site or make a purchase.

## Information we collect
- Order information: your name, billing and shipping address, email, phone number (if provided), the letter or personalization you choose, and payment details. Payments are processed by Shopify and its payment partners; we never see or store your full card number.
- Device and usage information: when you browse the Site, we and our service providers automatically collect information such as your IP address, browser type, pages viewed, and how you interacted with the Site, using cookies and similar technologies.
- Communications: anything you send us by email at support@steelstash.store.

## How we use your information
- To process, personalize, ship, and track your order, and to send order confirmations and shipping updates.
- To answer questions and handle refund or replacement requests.
- To protect against fraud and keep the Site secure.
- To understand how the Site is used and improve it.
- To send marketing emails, only if you opt in. You can unsubscribe at any time using the link in any email.

## How we share your information
- Shopify, which hosts our store and processes payments.
- Our fulfillment and shipping partners, who make and deliver your order (they receive your name, shipping address, and the personalization you chose).
- Analytics and advertising partners (such as Shopify analytics, Meta, or TikTok) if we run ads, based on cookies and your browser settings.
- Authorities when required by law, or to protect our rights.

We do not sell your personal information for money.

## Cookies
We use cookies to keep your cart working, remember your preferences, and understand Site traffic. You can block or delete cookies in your browser settings, though some parts of the Site may not work properly without them.

## Your rights
Depending on where you live (for example California, Virginia, Colorado, or other U.S. states), you may have the right to access, correct, delete, or get a copy of your personal information, and to opt out of targeted advertising. To make a request, email support@steelstash.store. We will not treat you differently for exercising these rights.

## Data retention
We keep order information for as long as needed for our records, taxes, and handling refunds or disputes, unless you ask us to delete it and we are not required to keep it.

## Children
The Site is not directed at children under 13, and we do not knowingly collect their information.

## Changes
We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

## Contact
Questions about this policy or your information? Email support@steelstash.store.